ey382 Privacy Policy

Last updated: January 2026

Introduction

ey382 ("we", "our", or "us") operates the website https://ey382.org, an online gaming platform serving players across Bangladesh. We understand that your privacy is important and we take the security of your personal information seriously. This Privacy Policy describes how we collect, use, disclose, and safeguard the information you provide when you register an account, make deposits, play games, or otherwise interact with our platform.

By accessing or using ey382, you confirm that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users of ey382 located in Bangladesh and neighboring regions who access our services.

Information We Collect

Personal Information You Provide

When you create an account or use our services, you voluntarily provide us with certain personal information. This may include:

• Full name, date of birth, and national ID or passport number for identity verification (KYC compliance)
• Email address and mobile phone number for account communication and one-time password (OTP) verification
• Residential address including district, division, and postal code within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Payment account details such as bKash wallet number, Nagad number, Rocket number, or Upay number used for deposits and withdrawals
• Profile preferences such as preferred language, gaming categories, and responsible gaming limit settings

Information Collected Automatically

When you visit or use ey382, our systems automatically collect certain technical data about your device and usage patterns:

• IP address and approximate geographic location (country, city, or district level)
• Device type, operating system, browser version, and screen resolution
• Pages visited, time spent on each page, click patterns, and navigation paths within the platform
• Session identifiers, timestamps of login and logout events, and game session records including bet amounts and outcomes

How We Use Your Information

ey382 uses the personal information we collect for specific, legitimate purposes. The table below outlines our key data uses and the legal basis for each:

Purpose	Legal Basis
Account registration and identity verification (KYC)	Contractual necessity and legal obligation
Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay	Contractual necessity — required to deliver the service
Fraud prevention, anti-money laundering checks, and responsible gaming monitoring	Legal obligation and legitimate interests to protect users and the platform
Sending account notifications, transaction confirmations, and service updates	Contractual necessity and legitimate interest to keep users informed
Improving platform features, game performance, and user experience based on usage analytics	Legitimate interests to improve service quality

How We Share Your Information

ey382 does not sell, rent, or trade your personal data. We only share your information in the following limited circumstances:

• Payment service providers (bKash, Nagad, Rocket, Upay) to process your financial transactions — they receive only the minimum data required to complete the transaction
• Game technology providers and platform infrastructure partners who operate under strict data processing agreements and may not use your data for their own marketing purposes
• Law enforcement authorities, regulatory bodies, or courts when we are legally required to disclose information — for example, in response to a valid court order or government directive
• Successor entities in the event of a merger, acquisition, or asset sale — you will be notified of any such transfer and your rights under this policy will remain in force

In all cases where we share data with third parties, we require them to maintain confidentiality standards consistent with this Privacy Policy and to use your data only for the stated purpose.

Cookies and Tracking Technologies

ey382 uses cookies and similar tracking technologies to improve your experience on our platform. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

Essential Cookies

These cookies are strictly necessary for the platform to function. They manage your login session, keep your cart or game session active, and ensure security tokens are properly assigned. You cannot opt out of essential cookies while using ey382.

Analytics Cookies

We use analytics data to understand how players navigate the platform, which games are most popular, and where users encounter difficulties. This information is used in aggregate form to improve our services. We do not use analytics data to identify you individually.

Managing Your Cookie Preferences

Most mobile and desktop browsers allow you to refuse or delete cookies through their settings menus. If you disable non-essential cookies, some features of ey382 may not work as expected. Please refer to your browser's help documentation for instructions on managing cookies on your specific device.

Data Security

Protecting your data is one of our highest priorities at ey382. We implement a combination of technical, organizational, and procedural safeguards to reduce the risk of unauthorized access, data loss, and misuse of your personal information.

Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your information cannot be intercepted in transit
• At-rest encryption for sensitive account data stored in our databases, including payment method identifiers and personal identity documents
• Role-based access controls that limit which internal staff members can view user data, with comprehensive audit logging of all data access events
• Regular internal security reviews and testing to identify and remediate potential vulnerabilities before they can be exploited

Your Rights and Choices

As a user of ey382, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected] with your registered email address and a description of your request. We will respond within a reasonable timeframe.

Right of Access

You have the right to request a copy of the personal data we hold about you. We will provide a summary of your data in a clear and readable format, free of charge, within a reasonable period. This includes account details, transaction history, and game session records associated with your registered account.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. Please log in to your account to update basic profile information such as your email address or mobile number, or contact our support team for changes that require identity verification.

Right to Erasure

You may request that we delete your personal data under certain conditions — for example, if you close your account and no outstanding balance, active bonus, or legal obligation requires us to retain it. Please note that we are required to retain certain transaction records for a minimum period to comply with applicable regulations. Requests for erasure will be assessed on a case-by-case basis.

Right to Restrict Processing

In certain circumstances, you have the right to ask us to pause or limit the way we use your data. This may apply while a data accuracy dispute is being resolved, or while we are assessing a deletion request. During the restriction period, we will continue to store your data but will not actively process it for new purposes.

Payment Data and Financial Transactions

All financial transactions on ey382 — including deposits and withdrawals via bKash, Nagad, Rocket, and Upay — are processed through secure, encrypted payment channels. We do not store your full mobile banking PINs or one-time passwords (OTPs). We retain only the minimum payment record information needed to reconcile accounts, process withdrawals, and comply with anti-money laundering regulations.

If you believe there is an error in your transaction history, please contact [email protected] within 30 days of the transaction date. Include your account username, the approximate date and amount of the transaction, and a brief description of the discrepancy. Our finance team will investigate and respond within 5 business days.

Data Retention

ey382 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable regulations. In general, account data is retained for the duration of your active account plus a minimum regulatory retention period following account closure. Transaction records and KYC documentation may be retained for a longer period in accordance with financial compliance requirements.

When your data is no longer required for the purpose it was collected, or when you make a valid erasure request that we are able to fulfil, we will securely delete or anonymize your personal data so that it can no longer be linked back to you. Anonymized or aggregated data that cannot identify you may be retained indefinitely for platform analytics.

Minors and Age Restriction

ey382 is strictly an adults-only platform. Our services are intended exclusively for users aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered on our platform or provided us with personal information, please contact us immediately at [email protected]. We will investigate the matter promptly and take steps to delete the relevant account and any associated personal data.

Changes to This Privacy Policy

ey382 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last updated" date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of ey382 following the posting of any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you have questions about any changes, please contact our support team at [email protected] before continuing to use the platform.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ey382 handles your personal data, our support team is available to assist you. We are committed to responding to all privacy-related enquiries promptly and professionally.

You can reach our support team by email seven days a week. Please include your registered username and a clear description of your enquiry so we can assist you as efficiently as possible.

Email: [email protected]